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Returns & Cancellations
At, we realize how difficult it is to order merchandise on-line, especially for first time buyers. Without actually seeing the goods in front of you, you're never really sure if you're buying exactly what you want. That's why we offer our customers guaranteed satisfaction. If you're not completely satisfied with your purchase, you may return it. Return Policy
  • Items purchased from can be returned for refund, store credit or exchange within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them as noted.
  • All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund shipping costs.
  • For assistance, please contact Customer Service by email or phone 1-877-451-2597 Monday-Friday between 10 AM and 6 PM, Eastern Time.
To prepare your return:
  • Include the original invoice and a completed copy of the this form Please don't forget to include your order number with any return!
  • We kindly ask that you package all items carefully to ensure safe shipping. We also recommend that you choose to track the parcel, as we can't otherwise guarantee that we will receive your returned item.
  • Please ship returns to: Returns
    363 Spook Rock Rd.
    Building K
    Suffern, NY 10901  
Special Circumstances:
  • Seller Error: If we made a mistake, such as sending the wrong item, please let us know right away and we will gladly send the correct item in exchange whenever possible at no additional cost to you. 
  • Defective items: If you receive an item with a manufacturer's defect, please contact us within 30 days of receiving your order to arrange for a replacement. 
  • Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. To expedite your claim, please email with photographs of the package and damaged contents. *Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes. If you are a collector seeking pristine packaging, please call with your order. We will try to select an item with no marks on the packaging, and for an additional fee, we will ship with extra packing material.
  • Refused or Undeliverable Packages: Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 30% of the purchase price to recover the cost of processing, shipping, and then re-stocking and re-processing the order.
Non-returnable Items, except as required by law:
*These items are ineligible for return due to consumer safety or to ensure product integrity.
  • Digital game codes and items with digital content.
  • Food and consumable items.
  • Sealed cases of random assortments, blind bags, mystery packs, etc.
  • Gift cards and gift codes.

Limited return items:
Halloween Costumes
  • All costumes must be sealed and never worn, used, altered or damaged in any way.
  • No costumes may be returned after October 26.

Refunds are usually issued within 7 business days of us receiving the product back. During the busy holiday season, please allow up to two weeks for a credit to be issued.
Please don't forget to include your order number with any return!

Orders may be canceled as long as they have not been processed - usually the next business day. During the Holiday Season (Dec. 8th thru Dec. 25th) we cannot cancel orders once they are placed. Please contact Customer Service by email or phone 1-877-451-2597 to see if your order has not yet been processed and can still be canceled.
Pre-orders and back-orders can be canceled any time up until the item is in stock and your order has been processed.
ToyWiz only sells 100% guaranteed authentic, genuine, authorized & officially licensed merchandise from reputable manufacturers, distributors & suppliers.
Avoid counterfeit, fraud & fake product scams by purchasing only from a reputable retailer like

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