At ToyWiz.com, we realize how difficult it is to order merchandise
on-line, especially for first time buyers. Without actually seeing the
goods in front of you, you're never really sure if you're buying
exactly what you want. That's why we offer our customers guaranteed
satisfaction. If you're not completely satisfied with your
purchase, you may return it.
Please read our return policies below and print out a copy of the attached form
1) We must be notified of the return within 7 days
of your receipt of the product.
2) The product must still be in MINT
FACTORY SEALED CONDITION. If a child opens a toy, plays with
it and breaks it, we will not be able to accept it back. If opened
and/or un-sellable merchandise is returned to us we cannot refund the
merchandise and we will not be able to reimburse you for shipping. If
the item's factory seal is broken, we cannot accept the item back.
Please pack your returns carefully.
3) If the return was due to an error of ours (for instance,
we accidentally sent the wrong merchandise), we will accept
responsibility for all shipping costs related to the return. When
shipping back the incorrect item to us, please use USPS 1st
Class Mail or Priority Mail. If the package is too large or
very valuable, please feel free to contact us so that we may arrange
the return. Your credit card will be refunded for the shipping, or
store credit can be issued to you. Please fill out the back of the
sheet attached to your invoice.
4) If the return is not due to
an error of ours (i.e.- you ordered it and then decided later
on that you don't want it), the buyer accepts full responsibility for
all shipping costs plus a 10% re-stocking fee will be deducted from
your refund. Please fill out the back of the sheet attached
to your invoice.
5) Package returned to us marked "Refused",
"Undeliverable", or otherwise, are subject to up to a 30%
re-stocking fee (This is solely to recoup our losses from charges we
incur when this happens). If a package is lost or misdirected
due to an incorrectly inputted address, ToyWiz.com is completely not
responsible. We have no control over addresses typed on the checkout
pages. Please make sure you have typed in the correct address.
If you are returning a HALLOWEEN
COSTUME, please click here for our Costume Return
Policy.
Refunds are usually issued within 7 business days of us receiving the
product back. During the busy holiday season, please allow up to two
weeks for a credit to be issued. Please don't forget to
include your order number with any return!
Please ship returns to:
ToyWiz.com Returns
363 Spook Rock Rd.
Building K
Suffern, NY 10901
ToyWiz.com's Cancellation
Policy
Orders may be canceled as long as they have not been processed -
usually the next business day. During the Holiday Season Dec. 8th thru Dec. 25th we cannot cancel orders once they are placed.
Please contact
Customer Service by email or phone 1-877-451-2597 to see if your order has not yet been
processed and can still be canceled. Pre-orders and back-orders can be
canceled any time up until the item is in stock and your order has
been processed.
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