At ToyWiz.com, we realize how difficult it is to order merchandise on-line, especially for first time buyers. Without actually seeing the goods in front of you, you're never really sure if you're buying exactly what you want. That's why we offer our customers guaranteed satisfaction. If you're not completely satisfied with your purchase, you may return it.
Please read our return policies below and print out a copy of the attached form.
- We must be notified of the return within 7 days of your receipt of the product.
- The product must still be in MINT FACTORY SEALED CONDITION. If a child opens a toy, plays with it and breaks it, we will not be able to accept it back. If opened and/or un-sellable merchandise is returned to us we cannot refund the merchandise and we will not be able to reimburse you for shipping. If the item's factory seal is broken, we cannot accept the item back. Please pack your returns carefully.
- If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. When shipping back the incorrect item to us, please use USPS 1st Class Mail or Priority Mail. If the package is too large or very valuable, please contact us so that we may arrange the return. Your credit card will be refunded for the shipping, or store credit can be issued to you. Please fill out the back of the sheet attached to your invoice.
- All products are shipped in factory-fresh condition unless otherwise noted in the description. Minor packaging flaws that do not affect the condition of the contents are not considered damage, either for manufacturing returns or for insurance claims. A small scuff or dent on packaging incurred during shipping, for example, does not constitute item damage. If you wish to return an item due only to a minor flaw in the package, shipping and restock fees will apply. If you are a collector seeking pristine packaging, please call with your order. We will try to select an item with no marks on the packaging, and for an additional fee, we will ship with extra packing material.
- If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 10% re-stocking fee that will be deducted from your refund. Please fill out the back of the sheet attached to your invoice.
- Package returned to us marked "Refused", "Undeliverable", or otherwise, are subject to up to a 30% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly inputted address, ToyWiz.com is not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address.
If you are returning a HALLOWEEN COSTUME, please click here for our Costume Return Policy.
Refunds are usually issued within 7 business days of us receiving the product back. During the busy holiday season, please allow up to two weeks for a credit to be issued.
Please don't forget to include your order number with any return!
Please ship returns to:
363 Spook Rock Rd.
Suffern, NY 10901
Orders may be canceled as long as they have not been processed - usually the next business day. During the Holiday Season (Dec. 8th thru Dec. 25th) we cannot cancel orders once they are placed. Please contact Customer Service by email or phone 1-877-451-2597 to see if your order has not yet been processed and can still be canceled.
Pre-orders and back-orders can be canceled any time up until the item is in stock and your order has been processed.