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Returns & Cancellations At ToyWiz.com, we realize how difficult it is to order merchandise on-line, especially for first time buyers. Without actually seeing the goods in front of you, you're never really sure if you're buying exactly what you want. That's why we offer our customers guaranteed satisfaction. If you're not completely satisfied with your purchase, you may return it.
ToyWiz.com's Return Policy
1) We must be notified of the return within 7 days of your receipt of the product.
2) The product must still be in MINT FACTORY SEALED
CONDITION. If a child opens a toy, plays with it and breaks it, we cannot accept it back. If opened and/or un-sellable merchandise is returned to us we cannot refund the merchandise and we will not be able to reimburse you for shipping. If the item's factory seal is broken, we cannot accept the item back. Please pack
your returns carefully.
3) If the return was due to an error of ours (for instance, we
accidentally sent the wrong merchandise), we will accept responsibility for
all shipping costs related to the return. When shipping back the incorrect
item to us, please use USPS 1st Class Mail or Priority Mail. If the
package is too large or very valuable, please feel free to contact us so
that we may arrange the return. Your credit card will be refunded for the
shipping, or store credit can be issued to you. Please fill out the back of
the sheet attached to your invoice.
4) If the return is not due to an error of ours (i.e.- you
ordered it and then decided later on that you don't want it), the buyer
accepts full responsibility for all shipping costs plus a 10% re-stocking
fee will be deducted from your refund. Please fill out the back of the
sheet attached to your invoice.
5) Package returned to us marked "Refused", "Undeliverable", or
otherwise, are subject to up to a 30% re-stocking fee (This is solely to recoup
our losses from charges we incur when this happens). If a package is
lost or misdirected due to an incorrectly inputted address, ToyWiz.com is
completely not responsible. We have no control over addresses typed on the
checkout pages. Please make sure you have typed in the correct address.
Refunds are usually
issued within 7 business days of us receiving the product back. During the holiday season, please allow up to two weeks for a credit to be
issued. Please don't forget to include your order number with any
return!
Please ship returns to:
ToyWiz.com Returns
363 Spook Rock Rd.
Building K
Suffern, NY 10901
ToyWiz.com's Cancellation Policy
Orders may be cancelled as long as they have not been processed - usually the next business day. During the Holiday Season Dec. 6th thru Dec. 25th we cannot cancel orders once they are placed. Please contact
Customer Service to see if your order has not yet been processed and can still be cancelled. Pre-orders and back-orders can be cancelled any time up until the item is in stock and your order has been processed. |
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