In order to make the process of shipping overseas work best, please
follow these simple steps...
1) Please do not combine Pre-Order
items with In Stock
items, especially
during the busy holiday season!
If you would like to pre-order merchandise, simply place a separate
order
for it. Placing orders for in stock merchandise with pre-order
merchandise,
will definitely hold up your order and will definitely lessen the
chances of
you receiving your order in a timely fashion. We will hold the entire
order until all the items are in stock. International orders cannot be
split.
2) Make sure to provide daytime contact information!
This is very, very important. Sometimes we may need to verify an order,
or
sometimes we may need to get your approval if the shipping charge needs
to be adjusted.
In any case, the easier it is to contact you, the quicker we can
process
your order.
3)
If you are paying by PayPal,
you must
have a verified or confirmed
address!
This is extremely important. If your order comes in through PayPal and
it is
unverified or unconfirmed, your
order is immediately put on
hold. We will
try to verify the order but this takes time and will definitely hold up
your
order, sometimes for days or weeks.
For more info on International procedures and policies, please read
below...
If you live outside the United States, please read
the following page very carefully. Here you will find all the details
regarding our International shipping policies.
All international packages are sent via USPS or UPS. Packages are
always insured and all packages must be signed for when delivered.
Please note:
Over-sized packages ship USPS since this is the most
cost-effective for our customers. However, some over-sized packages are
subject to additional shipping and handling charges. If this is the
case, we will contact you before shipping your package, in order to get
your approval.
:: Please note that the
customer is responsible if any duties & taxes are imposed by your
country at
your country's border.
Custom fees are very common especially when ordering from
the UK. We have no control over these charges and
cannot predict what they may be. Customs policies vary from country to
country. For more information we suggest that you contact your local
customs office before ordering.
* Very important - If
you deny the delivery of a package due to customs fees, please
understand that you will be responsible for the Full Cost
of shipping to your door and then back to us. So please do not refuse a
delivery, it will be extremely costly.
Packages take 5 to 8 days to arrive at their destination (although
occasionally there are hold-ups at customs which is out of our
control). Shipping estimates: $38.00 for a small sized package, $48.00
for a medium sized package, and $95 for a large sized package).
(Canadian packages are generally about $10.00 less). Shipping
costs will be calculated at checkout and are determined by weight
& destination. You can always begin the
checkout process and opt not to continue with it once
shipping costs are established. To do this, simply place your items in
your cart and click "Checkout". Once at checkout, enter your name
& address and select "International Express" delivery and hit
the "apply" button. The shipping rate will be made available to you,
even before you have to enter any credit card information. You can then
decide to continue or not continue with your order. Please
note that on rare occasions, with oversized packages, we will
need to contact you for additional shipping charges. You will need to
approve these costs before we ship your package. Please be
aware that your order can only be shipped to the billing address of
your credit card.
The following is a list of
countries we currently ship to using a Credit Card or Paypal...
Aruba, Australia, Austria, Bahamas, Barbados,
Belgium, Bermuda, Canada, Cayman Islands, Costa Rica, Denmark, Finland,
France, Germany, Greece, Guam, Hong Kong, Hungary, Ireland, Israel,
Italy, Jamaica, Japan, Luxembourg, Netherlands, New Zealand, Norway,
Philippines, Poland, Portugal, Puerto Rico, Singapore, South Africa,
Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, United
States, Virgin Islands (British and US).
We will literally ship ANYWHERE IN THE WORLD, when paying by
bank wire
transfer!
Acceptable Forms of Payment:
We offer 3 forms of payment for international packages...
1. Bank Wire
Transfers. This is the best option if you need your product
right away. The
turn-around time on wire transfers is immediate once the money is
confirmed in our account (this usually takes about 2 business days).
Please
email us
and we will provide you with the necessary information.
2. American Express (preferred),
Visa or Mastercard (* please read below).
3. PayPal - click
here for details
* If you are paying by Visa or Mastercard, please
read the following:
Our on-line merchant service allows us to verify most
international Visa & Mastercard orders. (As opposed to AMEX
which
always offers international address verification services).
In the case where your issuing bank does not participate in the
international address verification service, you will be contacted via
email and be requested to fax over a copy of your Visa or Mastercard
credit card statement/bill. If this is the case, please feel free to
cross out any information you feel is personal - we are only interested
in seeing your credit card number on the same document as your name and
billing address. Fax is
845-357-2941. We apologize for the inconvenience but unfortunately
international on-line fraud is very common and we find it essential
that all orders, domestic and international be verified.
Click
here to find the telephone country code to the
United States from your country. If you are sending a fax, you will
need the country code.
Click here
for a currency
converter.
We look forward to doing business with you! If
you have any further questions, please email us
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